FAQs
Answer:

Personal accident insurance provides coverage for accidental death and bodily injuries.
- In case of death or permanent disability of the Insured: Payment will be made according the benefit table.
- Where the Insured sustains a temporary bodily injury caused by an insured accident:
+ If the sum insured is up to VND20 million/person/accident: PVI Insurance will pay according the disability benefit table issued with the Decision No. 05/TC-BH dated January 2, 1993 of the Ministry Finance.
+ If the sum insured is greater than VND20 million/person/accident: PVI Insurance will pay any medical expenses actually incurred during treatment but PVI Insurance’s liability shall not exceed the level specified in the disability benefit table issued with the Decision No. 05/TC-BH dated January 2, 1993 of the Ministry of Finance.

Answer:

In Heathcare Insurance Policy Wordings issued by PVI Insurance, a pre-existing, chronic or special disease or illness is clearly defined. The validity of insurance of such a disease or illness is as follows:
- For an individual customer: A pre-existing/chronic/special disease or illness is excluded from the insurance coverage in the first year of insurance. From the second year of insurance onwards, such a disease or illness will be covered if sustained by the Insured. PVI Insurance will not provide insurance for any person, who has been treated for such a disease or illness.
- For a corporate customer: Depending on the business type and the insurance product selected by the company, PVI Insurance will have separate agreements on these diseases when negotiating insurance programs.
- You can visit our website: http://www.pvicare.vn for detailed terms and conditions and Healthcare Insurance Policy Wordings of PVI Insurance.

Answer:

You can ask PVI Insurance’s staff or agents to provide the list of our partner hospitals when buying insurance, or visit our website http: //www.pvicare.vn for the list.

Answer:

All Vietnamese citizens or foreigners residing in Vietnam aging from 12 months to 60 years old are eligible for our Comprehensive Healthcare Insurance Program.

Answer:

Personal Line Insurance is a type of insurance, which has strongly developed in the local insurance market in recent years. PVI Insurance Corporation is one of the leading non-life insurer engaged in this business. PVI Insurance currently has nearly 30 personal line insurance products to serve the diverse needs of policyholders. PVI Insurance is offering a health insurance product titled "Comprehensive Healthcare Insurance" for individuals and family members.
You can visit our website www.pvionline.com.vn for details of this product.

Answer:

Yes, provided that you submit valid and complete documentation. You will pay such expenses to the hospital or clinic and send claim documents to PVI Insurance. Within 15 business days from the receipt of such valid and complete documents, you will be paid by PVI Insurance.
You can learn claim procedures and download related forms and contact addresses from our Hospital Fee Guarantee Center at http://www.pvicare.vn

Answer:

Hospital fee guarantee cards are issued by PVI Insurance to its healthcare insurance policyholders. Such cards are used for guarantee services at PVI Insurance’s partner hospitals in order to offer customers the most convenience during medical examination and treatment.
When getting medical care at PVI Insurance’s partner hospitals, you simply need to present the card and identification documents (ID/passport and birth certificates for children) to the reception desk/insurance unit at the hospital/clinic. The reception desk/insurance unit will help you make necessary procedures and expenses within the coverage and limit of liability will be guaranteed by PVI Insurance and those not covered by the insurance will be paid by you.
You can visit our website http://www.pvicare.vn for the list of partner hospitals and hospital guarantee cards.

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